Bootbay Policies

Ordering

1. Please note that most items are not in our physical inventory and are drop shipped directly from the manufacturers which are located all over the USA.
2. All orders shipping to an APO address must place orders via telephone and ship via USPS which takes approximately 1-2 weeks.

Taxes

We do not charge Sales Tax outside of Tennessee.

What's on my Statement?

Before your item(s) is shipped, your debit or credit card statement may show what looks like a deduction from your account. Please note, these funds have not been deducted but are being reserved within your account to ensure your order can be processed. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.


Defective Merchandise

BootBay.com has a two-month policy for manufacture defects. This does not include comfort or wear. If you feel your boot is defective you must follow the same steps as an exchange, and include a letter explaining the defect. Please be informed that you will be responsible for shipping the item back to Bootbay.com. Once we receive the item, it will be evaluated and if found defective, we will replace the item and refund the amount plus cost of ground shipping, if you send a receipt showing the amount. If we determine that there is no defect and the item has been worn we will return the item back to you.


Price Guarantee

We offer a 100% price guarantee. 
**Must include freight and be available in same style, size and color. All claims on previously purchased items must be within 10 days. Not valid on promo codes, coupons or memberships, and we cannot price match with auction sites or mis-made items. **

*DUE TO IMITATION UGG FOOTWEAR; WE DO NOT PRICE MATCH UGG FOOTWEAR.


Shipping

Orders usually ship within 5 business days. If there is a problem shipping your order, we will notify you by e-mail within 4 business days if we receive a notification of the problem. We do apologize there are certain times when the manufacturers may not notify us of a problem. We do check the stock on all items before we process your order, however if we are not notified of any problem there may not be a notification sent to you. Please feel free to contact us at anytime to check on your order.

FREE GROUND SHIPPING (over $49) WITHIN THE CONTIGUOUS UNITED STATES.
*Orders from Hawaii require a $50.00 shipping fee.
*Orders from Alaska require a $25.00 shipping fee.
*Orders under $49.00 require a $9.95 shipping fee

We do NOT ship to PO Box's or via USPS unless otherwise noted.
All orders shipping to an APO address must place orders via telephone.
All Socks and Promotional Items will be shipped via USPS ground.

Shipping Methods

Ground Shipping - FREE (over $49)
Express Shipping (3 - 5 business days from date of shipment) $19.95


International Shipping Policy
BootBay.com.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com. To check the status or receive TRACKING information for your international order, click here to login to your International Checkout account.

How do I place my order for International Shipping?

Simply place items in your cart and click the International Checkout Button. Please note some items may not be eligible for International Shipment. Ineligible items will have a note stating that they are not eligible.

Contacts & Customer Service for International Checkout:
International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

USA Phone: +001.310.601.8196
UK Phone: +44.20.8133.
Australia Phone : +61.28003.4685
Denmark Phone : +45.369
Hong Kong Phone : +852.8175.
Japan Phone : +81.50553.
Finland Phone : +358.(02)3619.
Brazil Phone : +55.(11)3717.
Ireland Phone : +01 443 3715
Mexico Phone : +55 8421 8266
New Zealand Phone : +09 889 0408

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

Paypal:
We do Accept Paypal.
 

Amazon Checkout:
We do Accept Amazon Checkout.


Credit Card Information

We do not keep your Credit Card Information in our Databases. In the event there is a problem with the credit card information or you request to make any changes to your order we may ask for this information again.

Cancellations:

If you have to cancel your order, we will try every means to cancel your order. However we try to process orders in a timely manner to ensure you receive your order quickly. Sometimes we can't stop the item(s) from shipping, so in this case the cancellation will be handled as a return.


Bootbay.com Customer Service
(800) 930-3668
Monday - Thursday 9:00am - 4:00pm EST
Friday - 9:00am - 3:00pm EST