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    Bootbay Exchanges


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    EXCHANGE FORM
     
    *PLEASE READ CAREFULLY AND COMPLETE THE FORM BELOW. ENCLOSE FORM IN THE BOX WITH MERCHANDISE, OTHERWISE ITEM MAY BE RETURNED TO YOU.*
    -THANK YOU-

    *SHIP ALL MERCHANDISE TO:*
    Bootbay.com
    3911 Western Ave.  Knoxville, TN 37921

     

    Order# ____________________________ Billed to Name:________________________________________________

    Address:________________________________________________________________________________________

    Phone (_____)_________________________EMAIL:____________________________________________________
     

    I WOULD LIKE TO EXCHANGE:

    BRAND
    STYLE#
    SIZE
    WIDTH
    QUANTITY
             
             
             
    REASON FOR RETURN...PLEASE CIRCLE THE REASON BELOW
    RECEIVED INCORRECT ITEM DIDN'T FIT DIDN'T LIKE
    DIFFERENT THAN ON SITE DEFECTIVE - PLEASE EXPLAIN OTHER - PLEASE EXPLAIN

    COMMENTS: ______________________________________________________________________________________

    __________________________________________________________________________________________________

    __________________________________________________________________________________________________
     
    PLEASE WRITE THE ITEM YOU WOULD LIKE TO EXCHANGE FOR.
    BRAND
    STYLE#
    SIZE
    WIDTH
    QUANTITY
             
             
    • Worn items may not be returned. Items must be in new condition. Any sign of wear - dirt or scuff marks on leather or soles on boots/shoes - will be returned to customer.
    • We do not refund the cost for packing materials or boxes used in return shipments.
    • Please use the original packaging with all returns and exchanges. Do not apply taping materials on or over the original box. All shipments received unwrapped or taped will be subject to a 15% restocking fee base on total price.
    • Customers have 120 days from the date of purchase to place an exchange or request a refund.
    • The return shipping is at the customer's cost. We prefer that all returns and exchanges are shipped via UPS or FedEx. We are not responsible for lost packages.
    • Any refunds will be issued to the original payment type. Any difference in purchase price will be applied to original payment type on file unless otherwise notified.

    DEFECTIVE ITEMS

    • Defective items will be accepted 6 months from the date of purchase for inspection. On defective items ONLY we will refund up to $20.00 for the shipping back to us. Defective item(s) can only be exchanged. No refunds will be given. Receipt required.
     
    Questions/Comments/Concerns

    Please call 1-800-930-3668 or email returns@bootbay.com