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| 1. Is my item available? - The stock on all of our items has to be checked, and most items ship directly from the manufacturers. If you would like to check the stock please feel free to contact customer service at 1-800-930-3668 or at accountmanager@bootbay.com. |
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| 2. What is the status of my order? - This information is not on our website, but please call us at 1-800-930-3668 or email us at accountmanager@bootbay.com and we can check this for you. |
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| 3. How long is the shipping? - Our standard free shipping is 5-15 business days. |
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| 4. Can I get expedited shipping? - Yes. We do offer one expedited shipping option. It is $19.95 for 3-5 business days. |
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| 5. How do I place International Shipping Orders and get a tracking number? - Simply place items in your cart and click the International Checkout Button. Please note some items may not be eligible for International Shipment. Ineligible items will have a note stating that they are not eligible. To check the status or receive tracking information for your international order, click here to login to your International Checkout account.
Contacts & Customer Service:
International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.
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| 6. How do I know what size to order? - Unfortunately we cannot tell you what size to order or whether the items will fit you. All manufacturers usually recommend you order your regular size. |
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| 7. How do I return an item? - We're so sorry this item didn't work for you. Please click here to go directly to our returns form. **** |
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| 8. What do all the letters mean beside the sizes? - These letters are the widths. Here is a chart to show the meanings. |
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Mens
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Womens
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B or N- narrow width
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A or N- narrow width
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D or M or R- medium width
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B or M- medium width
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EE or W- wide width
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C or W- wide width
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EEE or EW- extra wide width
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EEEE or H- extra extra wide
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| 9. What is my return or RA#? - Your return # is the same as your Bootbay.com order#. This # can be found on the email receipt you received from us or you can call us and we will be happy to look this up for you by your name. |
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| 10. I need an invoice for reimbursement. Where can I get this? - If you no longer have your Bootbay.com receipt email please feel free to contact us either at 800-930-3668 or at accountmanager@bootbay.com and we will be happy to either mail, email or fax you a receipt. |
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| 11. Do I have to pay tax? - We only charge tax if the order is shipping into Tennessee. |
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| 12. How quickly does my item ship out? - 95 % of the time our items ship factory direct and we give our manufacturers an average or 3-5 business days for the items to leave their warehouses. If you choose expedited shipping it is about 1-2 business days for them to leave the warehouses. |
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| 13. Why do I have to pay return shipping? - Since we offer free standard shipping out to our customers in the contiguous United States and the return is at your digression we leave the return shipping at your cost. |
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| 14. Do you sell seconds or blemishes? - NO. We only sell new items. |
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| 15. What kind of warranty do you offer? - We offer a 6 month warranty for manufacturer defects. If you think your item is defective return it to us for an inspection. |
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| 16. What type of payments do you accept? - We accept Visa, MasterCard and America Express credit cards issued in the USA, and also money orders or certified checks issued in the USA that can be sent in to make a purchase. We do not accept Discover. |
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| 17. What I see on my statement? - Before your item(s) is shipped, your debit or credit card statement may show what looks like a deduction from your account. Please note, these funds have not been deducted but are being reserved within your account to ensure your order can be processed. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank. |
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