Shipping for Bootbay
Orders usually ship within 5 business days. If there is a problem shipping your order, we will notify you by e-mail within 4 business days if we receive a notification of the problem. We do apologize there are certain times when the manufacturers may not notify us of a problem. We do check the stock on all items before we process your order, however if we are not notified of any problem there may not be a notification sent to you. Please feel free to contact us at anytime to check on your order.
FREE GROUND SHIPPING (over $49) WITHIN THE CONTIGUOUS UNITED STATES.
*Orders from Hawaii require a $50.00 shipping fee.
*Orders from Alaska require a $50.00 shipping fee.
*Orders under $49.00 require a $9.95 shipping fee
We do NOT ship to PO Box's or via USPS unless otherwise noted.
All orders shipping to an APO address must place orders via telephone.
All Socks and Promotional Items will be shipped via USPS ground.
We are not permitted to ship Asolo Footwear Internationally.
Ground Shipping - FREE (over $49)
Express Shipping (3 - 5 business days from date of shipment) $19.95
International Shipping Policy
BootBay.com.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at firstname.lastname@example.org. To check the status or receive TRACKING information for your international order, click here to login to your International Checkout account.
How do I place my order for International Shipping?
Simply place items in your cart and click the International Checkout Button. Please note some items may not be eligible for International Shipment. Ineligible items will have a note stating that they are not eligible.
Contacts & Customer Service for International Checkout:
International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at email@example.com.
USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Denmark Phone: +45.36.950312
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.6057
Japan Phone: +81.50.5534.6826
Finland Phone: +358.(02)3619.0437
Brazil Phone: +55.(11)3717.5368
Dominican Republic Phone: +1809.202.3017
Ireland Phone: +01 443 3715
Mexico Phone: +55 8421 8266
New Zealand Phone: +09 889 0408
All Others: +001.310.601.8196
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
Processing Time (Saturday, Sunday & Holidays not included)
Shipping Time (After Processing) (Saturday, Sunday & Holidays not included)
Total Delivery Time (Saturday, Sunday & Holidays not included)
Free Ground Shipping
Please allow 2-3 business days processing time before shipping
1 - 3 Business Days
5 - 10 Business Days
Please allow 1-2 business days processing time before shipping
1 - 2 Business Days
3 - 5 Business Days
If you have to cancel your order, we will try every means to cancel your order. However we try to process orders in a timely manner to ensure you receive your order quickly. Sometimes we can't stop the item(s) from shipping, so in this case the cancellation will be handled as a return.
Bootbay.com Customer Service
Monday - Thursday 9:00am - 4:00pm EST
Friday - 9:00am - 3:00pm EST