PLEASE SEND ALL RETURNS TO:
  
  
BootBay.com- Returns
3911 Western Avenue
Knoxville, TN 37921
  

  
REFUNDS/EXCHANGES
  

  
Return Policy
  
  
*If you are not 100% satisfied with your purchase, please send it back to us for a refund or exchange within 90 days of delivery. All returns must be returned in original packaging with tags attached in new, unworn condition. Worn items will not be accepted under any condition and will be returned back to you.
  

  
Return Shipping
  
  
*If you are looking to return your purchase for a complete refund, you may contact customer service. Please e-mail accountmanager@bootbay.com
  

  
Refunds
  
  
*We issue refunds immediately upon arrival back to us to the original payment type, but it may take your financial institution 2-3 days to post the refund to your account.
*If the original packaging or box is damaged, you may be subject to a 15% restocking fee.
*We do not refund the cost for packing materials or boxes used in return shipments.
*If the refund is requested after 90 days a company check will be mailed to you.
  *Due to our new site any request for a refund before March 27th a company check will be mailed to you.

  
FREE 90-Day Exchanges
  
  
*Just didn't get the right size and want to swap it out for a better fit? Not a problem!
Please contact customer service for a pre-paid label to have e-mailed to you. If you choose to use our pre-paid label and request a refund we will subtract $9 from your refund, as we only pay return shipping on exchanges only. If the exchanged item is not currently in stock, you will be notified immediately. We will be happy to cover the shipping cost of your replacement.
  

  
Any requested exchanges after the 90-Day free exchanges offer, customer are subject the costs of shipment back to us on all items. All exchanges are accepted 120 days after you have your received your shipped item.
  

  
Processing Time for Refund or Exchange
  
  
*Once the product is delivered to our refunds department, refunds are issued the same day as received from warehouse. If an exchange is requested, please allow up to 5-10 days for it to be processed and delivered to you. If the refund is requested after 90 days a company check will be mailed to you. Tracking numbers will be issued when we are notified by FedEx with a delivery status on your exchange.
  

  
Defective Items
  
  
*If you believe that your item received may be defective, please contact customer service immediately. The item must be inspected by our product experts and determine if we are able to deem it defective, or just worn out. We cannot guarantee the outcome, but we will do our best to reach a conclusion for you as quickly as possible.
*If the item has been worn and it's been found to be defective, we can only provide an exchange as an option. We will provide a return label to you at no cost.
*If the item has been received, not worn and found defective, we can offer an exchange or refund as options. However, we'd sure like for you to find a replacement!
  

  
Ordering

1. Please note that most items are not in our physical inventory and are drop shipped directly from the manufacturers which are located all over the USA.
2. All orders shipping to an APO address must place orders via telephone and ship via USPS which takes approximately 1-2 weeks.
  

  
Taxes
  
  
We do not charge a sales tax in some states. However we do charge sale tax required by law in these states.
  

  
What's on my Statement?
  
  
Before your item(s) is shipped, your debit or credit card statement may show what looks like a deduction from your account. Please note, these funds have not been deducted but are being reserved within your account to ensure your order can be processed. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.
  

  
Price Match Policy
  
  
**Must include freight and be available in same style, size and color. All claims on previously purchased items must be within 10 days. Not valid on promo codes, coupons or memberships, and we cannot price match with auction sites (Ebay), sale prices or mis-made items. **
  

  
*DUE TO IMITATION, WE DO NOT PRICE MATCH UGG FOOTWEAR.
  

  
Shipping
  
  
Orders are delivered within 15 business days. If there is a problem shipping your order, we will notify you by e-mail within 4 business days if we receive a notification of the problem. We do apologize there are certain times when the manufacturers may not notify us of a problem. We do check the stock on all items before we process your order, however if we are not notified of any problem there may not be a notification sent to you. Please feel free to contact us at anytime to check on your order.

FREE GROUND SHIPPING; WITHIN THE CONTIGUOUS UNITED STATES.
*Orders from Hawaii require a $50.00 shipping fee.
*Orders from Alaska require a $50.00 shipping fee.


We do NOT ship to PO Box's or via USPS unless otherwise noted.
All orders shipping to an APO address must place orders via telephone.
All Socks and Promotional Items will be shipped via USPS ground.
  

  
Coupon Codes
  
  
*Competitors Current Coupon......We Gladly Honor.
*Combining Coupons.....We Will Take Up To Two Offers. Example... One Coupon For Dollars Off and Another Coupon For Percentage Off.
*Military Orders Are Always 10% Off.
  

  
Shipping Methods
  
  
Ground Shipping - FREE
Express Shipping (3-5 business days from date of shipment) $19.95.
  

Shipping Time
Processing Time
(Saturday, Sunday & Holidays not included)
Shipping Time
(After Processing) (Saturday, Sunday & Holidays not included)
Total Delivery Time
(Saturday, Sunday & Holidays not included)

Free Ground Shipping
Please allow 2-3 business days processing time before shipping
1-3 Business Days
5-10 Business Days

Express Shipping
Please allow 1-2 business days processing time before shipping
1-2 Business Days
3-5 Business Days

  
Credit Card Information
  
  
We do not keep your Credit Card Information in our Databases. In the event there is a problem with the credit card information or you request to make any changes to your order we may ask for this information again.
  

  
Cancellations:
  
  
If you have to cancel your order, we will try every means to cancel your order. However we try to process orders in a timely manner to ensure you receive your order quickly. Sometimes we can't stop the item(s) from shipping, so in this case the cancellation will be handled as a return.
  

  
BootBay.com Customer Service
  
  
800.930.3668
Monday - Thursday 9:00am - 4:00pm EST
Friday - 9:00am - 3:00pm EST