800.930.3668 Mon. - Thurs. 9:00am - 4:00pm EST Friday 9:00am - 3:00pm EST

FREE EXCHANGES & FREE SHIPPING* - every pair. everyday.

 Frequently Asked Questions


1. Is my item available? - The stock on all of our items has to be checked, and if we do not have it in our warehouse we drop ship the item(s) directly from the manufacturers to you. If you would like to check the stock please feel free to contact customer service at 1-800-930-3668 or at accountmanager@bootbay.com

2. What is the status of my order? - Feel free to login into your account to check the status, or call us at 1-800-930-3668 or email us at accountmanager@bootbay.com and we would be happy to check this for you.

3. How long is the shipping? - Our standard free shipping is 5-10 business days.

4. Can I get expedited shipping? - Yes. We do offer one expedited shipping option. It is $19.95 for 3-5 business days(excludes weekends and holidays) from the day after you order..

5. How do I know what size to order? - Unfortunately we cannot tell you what size to order or whether the items will fit you. All manufacturers usually recommend you order your regular size.

6. How do I return an item? - We're so sorry this item didn't work for you. Please click here to go directly to our returns form.

7. What do all the letters mean beside the sizes? - These letters are the widths. Here is a chart to show the meanings.

Mens                                            Womens

B or N- narrow width                       A or N- narrow width

D or M or R- medium width                  B or M- medium width

EE or W- wide width                       C or W- wide width

EEE or EW- extra wide width                                                      

EEEE or H- extra extra wide                                                   

 

8. What is my return or RA#? - Your return # is the same as your Bootbay.com order#. This # can be found on the email receipt you received from us or you can call us and we will be happy to look this up for you by your name.

9. I need an invoice for reimbursement. Where can I get this? - If you no longer have your Bootbay.com receipt email please feel free to contact us either at 800-930-3668 or at accountmanager@bootbay.com and we will be happy to either mail, email or fax you a receipt.

10. Do I have to pay tax? - We only charge tax if the order is shipping into Tennessee.

11. How quickly does my item ship out? - 95 % of the time our items ship factory direct and we give our manufacturers an average or 3-5 business days for the items to leave their warehouses. If you choose expedited shipping it is about 1-2 business days for them to leave the warehouses.

12. Why do I have to pay return shipping? - If you request a full refund we ask that you pay shipping cost back to us. However we do offer FREE exchanges with a pre-paid label sent to you so the shipping is on us. If you decide on the pre-paid label for a refund we will deduct $9 from the refund for the return shipping.

13. Do you sell seconds or blemishes? - NO. We only sell new items.

14. What kind of warranty do you offer? - We offer a 6 month warranty for manufacturer defects. If you think your item is defective return it to us for an inspection.

15. What type of payments do you accept? - We accept PayPal, Visa, MasterCard, Discover and America Express credit cards issued in the USA, and also money orders or certified checks issued in the USA that can be sent in to make a purchase.

16. What I see on my statement? - Before your item(s) is shipped, your debit or credit card statement may show what looks like a deduction from your account. Please note, these funds have not been deducted but are being reserved within your account to ensure your order can be processed. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.

17. What does "Washington State Sales Tax - Invoice/Receipt Notice" mean? - Sellers must provide a notice at the time of sale prominently displayed on the invoice/order form and on the receipt or similar document provided to the purchaser, whether in paper or electronic form. The notice must include:

1. A statement that neither sales or use tax is being collected or remitted upon the sale.
2. A statement that the Washington purchasers may be required to remit sales or use tax directly to the Department of Revenue.
3. Instructions for obtaining additional information from the Department of Revenue regarding whether and how to remit the sales or use tax to Department E.g. Visit dor.wa.gov/consumerusetax for more information.